Return & Exchange Policy

You can receive a full refund within 14 days from the date your package is delivered. 

Purchases made online can be returned/exchanged by mail.

 

CANADA

If you're located in Canada and would like to return your online purchase via mail, please follow the steps below:
1. Visit this page and fill in your order number to start your return.

2. You will receive a return instruction email within 24hrs.

3. Pack your item(s) in the mailer and affix the return address as given in the return instruction.

3. Drop off your return package at the post.

4. Returns take us 2-3 business days to process upon reaching our office. Once your return is processed and your refund is issued, you will receive a refund confirmation e-mail. Depending on your banking provider, refunds can take up to 3-5 business days to reflect on your credit card account.

Please email contact@hazyolivien.com if you have any questions about the return

 

 U.S

If you're located in U.S and would like to return your online purchase via mail, please follow the steps below:
1. Visit this page and fill in your order number to start your return.

2. You will receive a return instruction email within 24hrs.

3. Pack your item(s) in the mailer and affix the prepaid return label as given in the return instruction email.

3. Drop off your return package at the USPS post office.

4. Returns take us 2-3 business days to process upon reaching our office. The delivery time may take up to 30 days for some regions. Once your return is processed and your refund is issued, you will receive a refund confirmation e-mail. Depending on your banking provider, refunds can take up to 3-5 business days to reflect on your credit card account.

Please email contact@hazyolivien.com if you have any questions about the return

 

CONDITIONS

For all returns or exchanges:

  • Items must not be worn.
  • You must present a valid order number.
     

Hazy Olivien Fine Jewelry reserves the right to refuse returned products that have been used, worn or altered in any way.
All packaging must be included in your return.